Good Day Lauren,

Thank you for your email.

However, I am highly displeased with this outcome and I would like to escalate this issue further.

Whilst I appreciate the 'new normal' it has taken 4 phone calls to TFL and almost 2 months wait to receive the below response, which for a company of such calibre is rather rattling and substandard.

As previously stated, I have proof that I had topped my oysterOyster with a Zone 2 & 3 monthly Travelcardtravelcard for the amount of £103.70 on the 4th of October at Homerton Overground Trainoverground train station.

Nevertheless, given the circumstances of the notably found oysterOyster, iI do not believe iI should be liable to suffer the loss of £103.70 as the oysterOyster was misplaced by a negligent member of GoAhead staff who described the oysterOyster, admitted to handing in the oysterOyster and then not. (This confirms the oyster was handed in/found and then misplaced/lost in the possession of the staff member)member.) This appears highly questionable.
(Please see attached A - Identity of driver provided by driver when requested.)

I am a key worker at the Royal London Hospital and iI work extremely hard (even harder during the pandemic, to highlight) and to be brutally honest iI am unable to afford such loss in current times.

I do expect to be compensated with the full amount of £103.70 by GoAhead. Please see attached a picture of my bank statement which reflects:

Monthly top-ups for the Zone 2 & 3 travelcard
Top upTop-up made on the 4th of October for the Zone 2 & 3 monthly travelcard
Replacement Oyster purchased. Top upTop-up made on the 11th of October for the Zone 2 & 3 monthly travelcard (plus £5 oysterOyster fee). The replacement oysterOyster card number: 0724762880 90
I would highly appreciate ifit if all the above consideredis taken into consideration, and iI am compensated for the misplaced oysterOyster or the equivalent travelcard.

Thank you.

Regards,
Agatha