Was inIn charge of processing open enrollment, demographic updates, terminations, and new hire enrollment requests for ten small, mid-market, and large employer groupgroups with clients via online, manually, and verbally. Worked as a liaison with the broker support department, employer groups, insurance carriers, and the implementation department.
Generated daily New Hire reminders and follow-ups to my assigned employer groups, and employees.
Responsible for writing and updating my assigned employer group's Standard Operating ProcedureProcedures (SOP).
Performed quality review daily for document accuracy and completion. Reviewed and resolved electronic file error reports,; created and managed reports in the HRIS and carrier systems.
Coordinated annual Benefits Open Enrollment Renewals. Worked as a liaison with my assigned employer groups, broker support, employee benefits enrollment, implementation, insurance carriers, and the data processing department.
Created cases for new hire enrollments, terminations, corrections, demographic updates, and open enrollmentenrollments. Accessed and effectively documentdocumented communications with the broker support department, employer groups, and insurance carriers.
Enrolled, updated, and changed employee’s benefits online with carriers, via fax, and in the applicable HRIS systems. Submitted payroll changes, EOI enrollment follow-ups, and updates to the group administrators, and payroll department. Processed yearly ACA audits.
Generated and processed COBRA Rights letterletters and Termination of Coverage Noticesnotices per the Department of Labor requirements.
Conducted new hire training sessions for both the benefits services and the benefits administration department.
Processed, corrected, and generated client's yearly ACA forms within their HRIS systems. Verified missing employee data. Was responsible for implementingImplemented and buildingbuilt out historical data medical plans and importingimported missing information, with an import tool, Intointo the HRIS payroll system. Answered client representative's questions in Salesforce, via telephone and guided them on how to correct ACA errors and submit their forms to the IRS.