On Saturday, Joyce did not show up for her shift with Ms. Adkison. I called Joyce to see what happened, and right from the beginning Joyce seemed very agitated and frustrated. Joyce asked me how she can she go to an assignment if she does not have any information on where to go,. I explained to Joyce that Kristin texted her the address and Monica's number. Joyce kept saying she didn't get it, so I asked Joyce if she would she be able to go if I resendt her the address, and she told me no. Joyce said since she didn't get it, she will not be able to go. I asked Joyce if she could calm down because she was a little hyper,; Joyce hung the phone up and never called back. Sanna filled in.