Dear Ms. Babe,
I am writing in response to your calls caused by problems with 200 keyboards bought in our shop.
I am truly sorry and apologiseapologize for the faulty goods. I want to assure you that the keyboards you received do not reflect the standardsstandard and quality of goods that we supply. I would like to choose a solution that would be satisfying for you. I am ready to replace all faulty products and cover the cost of delivery. I have also vouncher onvoucher of £300 in all our shops as compensation for your loss.
Please accept our apologies. We really do value your business and look forward to continuing our relationship.